Trouble Using the Phone Due to Hearing Loss?

CaptionCall can help.

CaptionCall is part of a federally funded program to support people with hearing loss ‐ including U.S. veterans. See how our no-cost captioning can make your phone calls better.

At Home

Veterans can use a CaptionCall phone to read and hear phone conversations. It works just like a regular landline phone with the advantage of real-time captions.

On the Go

Veterans can enjoy live captioning on your mobile devices, too! CaptionCall Mobile displays captions right on the screen. Take your phone calls anywhere — at home or away.

How It Works

Telephone captioning transcribes phone calls so you can understand every detail. CaptionCall is a federally funded service for people whose hearing loss necessitates the use of captioning.

Why is there no cost for CaptionCall?

CaptionCall is part of a federally funded program to benefit people with hearing loss that need captioning to use the phone effectively. This fund pays the total cost of service for qualified users. We're pleased to offer it to veterans.

Look what veterans can do

Follow the conversation
Patented SilkScroll® technology smoothly captions and displays what your callers say on a large, easy-to-read screen.

Turn up the sound
Users can adjust volume and frequency to fit your hearing needs. CaptionCall phones meet TIA-4953 amplification standards.

Get voice messages
Use the built-in answering machine or one users already have.

Get hands-free with speakerphone
CaptionCall RealSound audio processing minimizes voice distortions.

Save your conversations
Look back at appointment times, directions, and favorite calls!

Find numbers easily
Touch the screen to dial recent calls or saved contacts.


There shouldn't be any hesitation

Don, a WWII veteran, learned about CaptionCall at the VA hospital.

Choose a delivery option

Comfortable with basic technology? Our DIY kit is easy to set up.

  • Free shipping right to your veteran's home
  • Easy-to-follow instructions
  • Outstanding support in case users need help

Red Carpet Service
Let us take care of everything! There’s no cost for any service from our experts

  • In-person delivery, installation, and setup
  • Personalized training on how to use the phone
  • Friendly phone and email support when it's needed.

Hearing Loss is One of the Biggest Threats to Vets

If you were to guess the top disabilities suffered by the brave men and women of the United States Armed Forces, you might say post-traumatic stress disorder (PTSD) or serious muscle injury.

Supporting Military Members Suffering from Hearing Loss

When some military troops return home, they may suffer from hearing loss created by noise exposure while serving. Hearing loss can create barriers for these troops reconnecting to society or family members.

CaptionCall Is Proud To Honor Our Veterans

For Memorial Day, we pause to honor those veterans who gave their lives while serving in the U.S. military defending our freedom. Honor Flight is a program that honors vets year round.


CaptionCall is available in the United States ONLY. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. Purchase price includes license to use the CaptionCall phone hardware and access to the captioning service. The CaptionCall phone remains property of CaptionCall in order to provide ongoing support, service, and upgrades.

Copyright © 2021 CaptionCall LLC. All rights reserved.